REFUND TERMS
Fair, Clear Refund Terms
Refund eligibility at INNOVATION PIONEERS DIGITAL LLC depends on what work has started on your project. We believe you should know where you stand at every stage before you commit.
Each written quote we provide states the applicable terms for your specific project, including what is refundable and when. The terms in your quote govern your project, so you can review them before any work begins.
Whether you are planning a custom website, an e-commerce build, or a logo and brand identity package for a business in Cheyenne, Casper, Sheridan, Gillette, or elsewhere in the world, our approach stays the same: transparent, stage-based, and stated in writing.
Cancelling a Project, Step by Step
Cancelling a project works differently depending on how far along the work is. Below is how the process generally runs for web design cheyenne wy, web design casper wy, and web design sheridan wy clients, as well as for clients working with us remotely. Your written quote confirms the exact figures and deadlines for your project, and we recommend reviewing it before you approve the work.
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1
Before work begins
Cancellation before any work starts is handled under the cancellation terms stated in your quote. Because no design or development has begun, this is the stage where a cancellation has the least impact on both sides.
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2
During design or development
Once design or development is underway, refund eligibility is reviewed against the work already completed. Partial refunds may apply for finished stages, and any amounts are set out in your quote.
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3
After delivery
After a project is delivered, refunds are generally not available for completed work unless your quote states otherwise. Post-launch support follows the terms of your maintenance plan, if you have one.
To start a cancellation or refund request, email our team with your project name and reason. For full refund terms, see the Terms & Conditions.
How to Request a Refund
Refund requests are handled by email. Send us the project name and the reason for your request, and we will review it against the terms stated in your written quote. Here is what to include so we can respond quickly.
- Your name and business name. So we can match the request to the correct client account and quote.
- The project name. Use the name listed on your written quote or the scope you approved.
- Your reason for the request. A short explanation helps us review eligibility against the work completed so far.
- Eligibility depends on the quote. Refunds follow the terms in your written quote, and we do not promise amounts beyond what it states. For maintenance plans, the stated cancellation terms apply. For questions about maintenance, see our Our Services page.